SWIPE ACADEMY - CONFIDENTIAL AGENT RESOURCE
=================================================================
CHARGEBACK REBUTTAL TEMPLATE
=================================================================

Provide this to your merchants when they receive a "Friendly Fraud" retrieval request.

To: [Acquiring Bank / Chargeback Dept]
Re: Dispute Case # [Case Number]
Merchant ID: [MID]
Transaction Date: [Date]
Amount: [$]

Dear Risk Department,

We are submitting this letter and attached documentation to formally challenge the chargeback initiated for the above-referenced transaction. The cardholder, [Customer Name], claims [Reason for Dispute].

Please find attached the following compelling evidence proving the legitimacy of this charge:
1. Signed sales receipt / Invoice with AVS Match.
2. IP Address log of the transaction checkout (if online).
3. FedEx/UPS tracking number showing "Delivered" to the billing address on file.
4. Email correspondence confirming the customer was satisfied with the product/service.

We request that the funds be immediately reversed back to our account.

Sincerely,
[Merchant Owner]